Privacy

Who we are

Cogvera Labs Pty Ltd is a forward-deployed AI engineering practice based in Perth, Western Australia. For anything in this policy, contact info@cogveralabs.ai.

What we collect

We collect only what the work needs:

• Enquiries: the name, work email, company, and description of the work you submit through the contact form.
• Voice notes: if you use the optional voice intake, the audio clip is transcribed and the text is placed in your message for you to review. The audio itself is not retained.
• Client accounts: sign-in identifiers, session data, and the engagement records needed to run our client platform. Access is invite-only.
• Operational logs: error reports and security events needed to keep the service reliable and safe.

Why we collect it

To respond to your enquiry, scope and deliver engagements, operate and secure the platform, and meet our legal obligations. We do not use your information for advertising.

Where your information is processed

Client platform data lives in the AWS Sydney region (ap-southeast-2) on Supabase infrastructure, protected by row-level isolation. Vercel serves the public site. Resend delivers transactional email.

One disclosed exception to onshore processing: voice-intake audio is sent to Deepgram in the United States for transcription and then discarded. If you prefer your words never leave Australia, type your message instead. The form works identically without voice.

What we do not do

• No advertising trackers and no cross-site tracking cookies.
• Site analytics are cookieless and aggregate only (page views and visitor counts via Vercel Analytics). They do not identify you.
• We never sell personal information, and submitting the contact form does not add you to a mailing list.

Retention

Enquiries are kept while they are relevant to a conversation or engagement. Voice audio is not stored after transcription. Client account and engagement data is retained for the life of the engagement and any period the engagement contract requires.

Access, correction, and deletion

Email info@cogveralabs.ai to ask what we hold about you, correct it, or have it deleted. We respond within a reasonable period and never charge for a request.

Complaints

If you believe we have mishandled your information, contact us first and we will investigate. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

When our practices change, this page changes, and the date at the top moves with it. Significant changes to how client data is handled are communicated to affected clients directly.